Critical Success Factor:

Critical Success Factor:

The Critical Success factors which are the vital factors and they establish a measuring ground for performance measurements of a department or business unit in a specific period of time. Normally we need the information about financial operations, Customers Satisfaction, Business internal operations and about its development and growth.

These are the Critical Success Factors which inform us about the objectives of a business segment and the critical success measurement techniques and tools for its measurement and achievement for the business. The Performance measurement of the business 4 important segments are as follows:

Financial Performance:

Critical Success Factor: Increase the business profit for Shareholders.

Measures: Improvement in Shareholders and company investment and profit (dividend) distribution.

Customer Satisfaction:

Critical Success Factor: Achieving Customer trust &Good Will for business.

Measures: Increase the Market Share, Customer Surveys Positive reports and improvement in services to customers. Product or Service Cost and Quality factors.

Business Internal Performance:

Critical Success Factor: Improvement in Production quality and business Communication efficiency.

Measures: Zero defects in production, Efficiency in production and Communication level effectiveness.

Growth development & Learning:

Critical Success Factor: Employee Confidence & Competency levels Improvement.

Measures: Attendance in training seminars, symposiums, workshops, Job training and surveys positive response.

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